Effective Date: June 2025
This Refund Policy outlines the terms under which payments and refunds are handled at SoundNation USA, a Spotify music marketing agency. By purchasing any of our services, you acknowledge and agree to the conditions stated below.
All campaigns must be paid in full prior to initiation. This ensures we can:
Allocate your budget to third-party platforms (Spotify Ads, Instagram, YouTube, Google Ads, etc.) immediately upon order.
Secure playlist placements and influencer outreach slots, which are time-sensitive and limited in availability.
No campaign work will begin without full payment.
If you request a cancellation within 3 calendar days of your order and your campaign has not yet started, you are eligible for a 60% partial refund.
The remaining 40% is retained to cover:
Admin & account setup
Strategy planning
Outreach scheduling
Resource reservation
Important: A campaign is considered “started” once:
Funds have been spent or allocated to ads or playlists
Ads are submitted or published
Playlist or influencer outreach has been initiated
Custom campaign planning and targeting work has begun
Once a campaign has begun, it becomes 100% non-refundable, even if:
You change your mind or wish to cancel
Engagement is lower than expected
Delays occur due to platform review processes or third-party issues
We stand behind our marketing efforts but cannot guarantee specific results due to the nature of digital promotion and algorithmic platforms.
Our services rely on external platforms like Spotify, Google, Instagram, YouTube, and curated playlist networks. While we follow best practices, we are not responsible for:
Downtime, bugs, or outages on these platforms
Delayed campaign reviews or ad disapprovals
Algorithm changes that affect performance or reach
No refunds will be issued for issues originating from third-party platforms, as these are outside our control.
Filing an unauthorized chargeback constitutes a violation of our terms. In the event of a chargeback:
All services will be terminated immediately
The client may be subject to legal or collection actions
The client will be permanently blacklisted from future campaigns
We encourage all clients to contact us first with concerns—we are here to help.
By placing an order with SoundNation USA, you acknowledge that you:
Fully understand and accept this Refund Policy
Forfeit your right to a full refund once campaign activity has started
May be eligible for a 60% refund only if cancellation occurs within 3 days and no work has begun
If you have any questions about this policy or your eligibility for a refund, contact us at:
 Email: soundnationorg@gmail.com
Whatsapp : click here
Address (USA):Â 7600 Chevy Chase Drive, Suite 300, Austin, TX 78752
Address (India): #91 Springboard, Bannerghatta Main Rd, Bangalore – 560029
